Making Shared Services Work – May 2015


Making Shared Services Work – May 2015

Date: 16th May 2015

Presenter:  Paul Marriner, Unit 4

Presentation: Shared Services – Oct 2015


Making Shared Services Work.  A UK Government Shared Services Story

Have a compelling need
Create a clear and credible vision
Proposed Target Operating Model (TOM)
Proposed core and option service offerings
Benefits for all stakeholders
Creating an intelligent customer culture
Process owner network
Drive technology efficiency before staffing
Implement with correct leadership
Key lessons

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